Introduction
Welcome to eSIM Global (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website and digital eSIM resale services at https://esim.site. By purchasing, registering, or using any service from eSIM Global, you agree to comply with these Terms. Please read them carefully before using our platform.
Eligibility
By using our website, you confirm that you are at least 18 years old or have the legal capacity to enter into a binding agreement in your country of residence. You also confirm that the information you provide during checkout or registration is accurate, current, and complete.
Our Services
eSIM Global operates as a digital reseller and distributor of eSIM (embedded SIM) plans provided by licensed global telecommunications carriers and wholesalers. We do not own or operate any mobile network infrastructure. Our services include browsing, purchasing, and activating eSIM plans digitally. Service quality, coverage, and speed depend on the underlying licensed providers and their partner networks in each destination.
Account Registration
To purchase or manage eSIM plans, you may need to create an account. You are responsible for safeguarding your login credentials and for all activities performed under your account. We reserve the right to suspend or terminate accounts associated with fraudulent activity or violations of these Terms.
KYC Verification
Certain eSIM plans or destinations may require Know Your Customer (KYC) verification to comply with telecom regulations. By submitting your verification documents, you confirm that the information is truthful and belongs to you. We reserve the right to deny activation or suspend transactions that fail verification or violate compliance requirements.
Purchases and Payments
All payments on eSIM Global are securely processed through trusted third-party payment gateways. Prices are displayed in your chosen currency and may include applicable taxes unless otherwise stated. You agree to provide accurate billing information and authorize us to charge your selected payment method for your purchases.
Once an eSIM QR code or activation link has been delivered, the sale is final. No refunds will be issued for successfully delivered or activated eSIMs, incorrect plan selection, or device incompatibility.
Refund Policy
Refunds are offered only in cases where an eSIM cannot be activated or fails due to a verified technical issue caused by our platform or the upstream provider. Refund requests must be made within 7 days of purchase and include proof of the issue. Approved refunds will be returned to your original payment method. Refunds are not provided for successfully activated or partially used eSIMs.
Activation and Usage
eSIM QR codes or installation links are typically delivered instantly after successful payment. You are responsible for correctly installing and activating the eSIM on your compatible device. Activation times vary by provider and region. We are not responsible for delays or failures resulting from device incompatibility, user error, or third-party network issues.
Device Compatibility
Before purchasing, ensure your device supports eSIM technology and is carrier-unlocked. We are not liable for purchases made for incompatible or locked devices. A list of compatible models is provided on our website and should be reviewed before purchase.
Referral Program
Registered users may participate in our referral program to earn rewards for introducing new customers. Rewards are credited once referred users complete eligible purchases. Fraudulent, duplicate, or self-referrals are prohibited and may result in forfeiture of rewards or account suspension.
Intellectual Property
All website content, including text, images, graphics, logos, and software, is the property of eSIM Global or its licensors and protected by intellectual property laws. You may not copy, reproduce, modify, or redistribute any part of our website or services without prior written authorization.
Prohibited Activities
You agree not to use our website or services for:
- Illegal, deceptive, or fraudulent activities.
- Unauthorized resale or redistribution of eSIM plans.
- Tampering with or reverse-engineering our systems or APIs.
- Impersonation or misrepresentation of identity.
We may immediately suspend or terminate your access if any prohibited use is detected.
Relationship with Network Providers
eSIM Global acts solely as a digital reseller and intermediary between customers and licensed telecommunications carriers or MVNOs. The underlying connectivity and network performance are provided by these third parties. We make no guarantees regarding network availability, coverage, or service quality.
Limitation of Liability
To the fullest extent permitted by law, eSIM Global and its affiliates shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services. Our total liability under any claim shall not exceed the total amount paid for the eSIM plan in question.
Disclaimer of Warranties
Our platform and eSIM services are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted service, specific data speeds, or compatibility across all devices and networks.
Termination
We may suspend or terminate your account or access to services at any time, with or without notice, if you breach these Terms or engage in unlawful or abusive behavior. Upon termination, all associated rights to use our services will cease immediately.
Governing Law
These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, without regard to conflict-of-law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts in Riyadh, Saudi Arabia.
Amendments
We may update these Terms periodically to reflect operational, legal, or technical changes. Updated versions will be posted on our website with a revised “Last Updated” date. Continued use of our platform after updates constitutes acceptance of the new Terms.
Contact Us
For any questions about these Terms, please contact us:
Email: hello@esim.site
Website: https://esim.site/contact
Last Updated: 11 November 2025