Introduction

This Privacy Policy explains how eSIM Global (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website or use our digital eSIM services at https://esim.site. We operate as a global reseller of eSIM plans provided by licensed telecom partners and are committed to maintaining your privacy, trust, and data security at all times.

Information We Collect

We collect information necessary to provide, improve, and support our services. This may include:

• Personal Information: When you register, make a purchase, or contact support, we may collect your name, email address, phone number, billing address, and payment information. This data is provided by you and used only for legitimate business purposes, including account creation, payment processing, fraud prevention, and service communication.

• Verification Data (KYC): Some plans or destinations may require identity verification. In such cases, we may collect and securely store documents or information you provide for compliance. These are reviewed by authorized personnel or verified through trusted third-party systems.

• Device and Usage Information: We automatically collect non-personal data such as browser type, device details, IP address, operating system, time zone, and on-site activity. This helps optimize performance, enhance user experience, and detect unauthorized activity.

• Cookies and Similar Technologies: We use cookies and analytics tools to remember preferences, maintain session security, and understand site usage. You can control cookies in your browser settings, though some features may not function properly without them.

How We Use Information

We use your information to deliver a secure, personalized, and efficient experience. Specifically, we use it to:

• Process purchases, payments, and eSIM activations.
• Authenticate users and protect against fraud or unauthorized activity.
• Provide customer support and resolve technical issues.
• Send service updates, account notices, or transaction confirmations.
• Improve platform functionality, performance, and usability.
• Provide marketing or promotional content only if you have opted in.
• Comply with legal, tax, and telecommunications regulations applicable to our partners.

Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with trusted third parties only when necessary to:

• Process payments via secure gateways (e.g., Stripe, PayPal, etc.).
• Deliver eSIM plans and activations through licensed telecom providers or wholesalers.
• Perform analytics, customer support, or anti-fraud monitoring.

All partners are contractually required to handle your data securely and use it solely to perform their assigned tasks. We may also disclose information if required by law, court order, or governmental authority.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy, including legal, accounting, or compliance obligations. When data is no longer needed, it is securely deleted or anonymized.

Security Measures

We use technical and organizational safeguards—such as SSL/TLS encryption, secure hosting, firewalls, access controls, and regular monitoring—to protect your personal data from loss, misuse, or unauthorized access. No electronic transmission or storage method is completely secure, but we implement industry-standard protections.

Your Rights and Choices

Depending on your jurisdiction (e.g., GDPR in the EU/EEA or CCPA/CPRA in California), you may have rights to:

• Access or request a copy of your personal data.
• Request correction or deletion of your data.
• Withdraw consent for marketing communications at any time.
• Object to or restrict processing under certain conditions.

To exercise your rights or make a privacy-related request, contact us at hello@esim.site. We will respond in accordance with applicable laws.

International Data Transfers

As we work with international telecom partners and payment processors, your data may be processed or stored in countries other than your residence. We ensure such transfers comply with applicable data protection laws and use appropriate safeguards (e.g., standard contractual clauses or partner compliance certifications).

Third-Party Links

Our website may contain links to external sites or services not operated by us. We are not responsible for the privacy practices or content of those websites and encourage you to review their policies before providing any information.

Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from minors. If we become aware that a child’s data has been collected, we will promptly delete it.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect service updates or legal requirements. The latest version will always be posted on this page with a revised “Last Updated” date. Your continued use of our website or services after such updates constitutes acceptance of the revised Policy.

Contact Us

For questions, data requests, or privacy concerns, please contact us:
Email: hello@esim.site
Website: https://esim.site/contact

Last Updated: 11 November 2025